Philharmonic Achieves ISO 9001 Certification!
The highest standards in business practice are right at home at Philharmonic.
There are several ways that architects, interior designers and developers can assess the quality and qualifications of any smart home/luxury AV specialist they wish to work with. One of course is examining the record of a given company checking that the team have achieved lots of successful projects and have many satisfied customers.
Another way is to seek some form of independent verification or certification that the company adheres to the very highest standards of business practise.
At Philharmonic we are always examining ways to show related trades and the wider world that our company holds itself to the highest possible standards and therefore we are delighted to announce that we have received full ISO 9001 Certification.
The Magnificent Seven: ISO 9001
So, what is ISO 9001 Certification and why is it important?
The ISO is a globally recognised body that establishes International Standards in business for companies who wish to demonstrate they achieve excellence in all the key areas of business delivery. These International Standards are then enforced and inspected by independent bodies qualified to carry out the thorough tests and inspections needed to achieve certification.
ISO 9001 is part of a family of standards produced by the ISO’s Committee on Conformity Assessment (CASCO) which are used by external and independent certification bodies.
The 9001 standard uses seven core principles to design a pathway towards a high-quality quality management system and can be used by many types and sizes of organisations. To date there are over one million companies and organisations in over 170 countries certified to ISO 9001.
Looking for ISO 9001 Certification helps related trades and customers find companies and services that meet the high-standards they require.
All ISO 9001 Certified companies have to go through a rigorous testing programme to ensure they meet seven core principles of the standard.
Customer focus
Long term success is reached when an organisation shows that it can attract and retain the confidence of customers and other interested parties or related trades.
Each area of customer interaction provides the opportunity to deliver more value for the customer. Understanding current as well as the future needs of customers builds sustained success of the organisation.
Leadership
Strong leaders at all levels looks to establish a unity of purpose and direction which creates the conditions in which people are engaged in achieving the organisation’s quality objectives and goals.
Delivering this unity means an organisation can align its strategies, policies, processes and resources to achieve its objectives every time.
Engagement of people
Competent, empowered and engaged people at all levels throughout
the organisation are essential to enhance capability to create
and deliver value. Creating an environment where each team member is valued, respected and given their chance to develop and bring their skills to each task or project is key.
Recognition, empowerment and enhancement of competence through personal development and training, drive any company towards to achieving its goals.
Process approach
Consistent and predictable results are delivered more successfully and efficiently when processes and activities are fully understood by all staff operating in a coherent and well-established system.
Recognising and understanding how results are produced by this system means an organisation can optimise the system and its performance by assessing and adjusting continually over time.
Improvement
All successful organisations have an ongoing focus on improvement.
Improvement is a necessary part of a company’s development to not just maintain the level of delivery but identify areas that can be developed for the benefit of the customer.
Successful companies can also react to external and internal change to create new opportunities.
Evidence-based decision making
Decisions based on the analysis and skilled evaluation of data and information are more likely to produce the desired results. Decision making can be complex of course, and some uncertainty is always involved.
Processes often involve multiple types and sources of inputs, as well as interpretation, which can be subjective. It is important to understand cause-and-effect relationships and potential unintended consequences.
Facts, evidence and data analysis lead to greater objectivity and confidence in decision making.
Relationship management
For continuous success, an organisation skilfully manages its relationships with interested parties and customers.
Success is more likely when a company manages relationships with all of its interested parties to optimise their impact on its performance.
Relationship management with any supplier or partner networks is of particular importance.
Steve Harper, Client Services Director at Philharmonic, says, “We are delighted to have achieved official ISO 9001 certification. This recognition underlines our ambition to always deliver the very best for our customers and to provide them with evidence that we hold ourselves to the highest standards. Our success is not just built on our ability to deliver successful high-performance systems, but to work hand in glove with related trades understanding their goals and helping to deliver greater success for everyone we work in partnership with.”
